12/5 UPDATE: So it took two calls, but got the appointment I needed. Still, it would have been better to search online for the test–would have cost everyone less in time and resources.
I’d like to think I am pretty tech savvy. Yeah, there are some things I don’t get and probably don’t need to get, but overall I am certainly more than able to leverage the tools of my trade to do research, fill in blanks and get things done.
As I tend to remind people though from time to time, at the end of the day we can do 1000 things exactly right, but when you have garbage in, you get garbage out.
Case in point is my five-day quest to find a lab to perform a very specific medical test that my doctor has prescribed. Now, I don’t think there is anything wrong. But I did a blood test a few weeks ago and there were some abnormalities–I chalk that up to mostly being north of 40. So my doctor asked me to go have this test done.
Pretty easy I thought. My health insurance company has a pretty good website, I am sure I can put in some keywords, locations and piece of cake–data. Not so much. I can get a list of labs near my house or near my office but I have no idea if they perform this test.
Sounds like a solvable problem right? Just a quick call, because this data has to exist somewhere in the insurance company database, right?
Yeah, not so much. After waiting on hold for 15 minutes the guy at my insurance company offered to do the same search that I did and give me a list of places I can call. So I ask him, “Can’t you search by procedure or test?” “No,” is his response. “Did you want me to send you a list?” “No,” I responded. “I already have that.”
So I figure I would ask my pals at Google. After all Google knows everything right?
Yeah, not so much.
Now, I can do some deep reading and scare the crap out of myself with what if’s about results of this test, but I still can’t find a place to actually get this test done.
So, to the phones I go. A little old school for you.